New guidelines received from RBI in respect of failed ATM transactions effective from 01.07.2011

• The reduction in time limit for resolution of customers complaints reduced from 12 working days to 7 working days.
• The compensation amount is applicable only if a claim is lodged with the issuing Bank by the customer within 30 days of the date of transaction.
• The number of 5 free transactions/month at other Bank ATMs shall be inclusive of both financial or non financial.